Elms Stansted Star Rating
Sales
11 comments from 35 reviews
Service
52 comments from 156 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Courtesy car issues and staff driver issues, had to leave baby with a neighbour as the only other mode of transport was a 2 seat van. Not what I would expect"
"That's at the top."
"The dealership seems unable to rectify the problem with the clutch."
"very happy with the service there were no problems"
"could not replicate fault, but mechanic was helpful"
"Was looked after very well when I booked my car in for a service. I asked for a diesel loan car they sorted one out for me straight away with no hassle."
"Excellent service from Elms Car quickly booked in, flexible with times, issues resolved and car valeted."
"Very good service."
"Polite and friendley staff, very efficient no problems at all."
"My BMW was not ready at the agreed time."
"Very happy with dealership."
"They were brilliant. They were open and honest. The car was returned very clean."
"Experience at the dealership itself was good they agreed to perform an oil change as the warning light had appeared after booking the service. But the follow up was not good. No indication the oil change had been done, the oil check displayed only"
"Elms are pleased to help, which is why I choose them over more local dealerships"
"Treated nicely and the vehicle had been cleaned."
"Booking the service was easy but subsequent telephone communication during service was difficult."
"They were extremely helpful. It was very good. They were very efficient. It was extremely friendly throughout."
"This visit was fine. The previous visit I had to wait for the car."
"Could find no fault"
"Car was not washed on pick up was actually dirtier than when dropped off, having acquired a footwell full of dead leaves and sap spots all over the car."
"The ladies at the service desks were sympathetic. The mechanics, however, appear totally incompetent."
"unsatisfactory visit. vehicle was taken in for 8.15am for brake pad replacement and the dealership phoned up at 5.00pm to say the vehicle was not ready as they had the wrong brake pads and would need the vehicle in over night"
"wont go back there.Poor customer service"
"Receptionist disappeared and no where to be seen. Waited and left message for a call back to book vehicle in but got no call back."
"The service at elms is credit to BMW. I have never had any issues and they always make me feel welcome."
"They forgot to reset the service light."
"car was not ready when i required it for 3.00pm it was ready for 3.30pm. road test for trasmission requested by me was not carried out."
"Just a routine first service but everything went smoothly. Booking not a problem, everything done on time."
"On the day I had booked for a service, the booked courtsey vehicle was not available, however, an alternative date was quickly arranged, with a fast track service offered. All in all, not too much inconvenience caused."
"Happy that the saff are polite and attentive. not happy that my problem seems to have been sidelined."
"service personnel all very helpful and knowledgable"
"I can not recommend Elms Highly enough with special thanks to Kate King who went above and beyond"
"Problem happened previously in 2010, car has been in for 8 days, not reassured that the problem wont happen again"
"Told the tyres were fine, got home and there was a bulge on one of their tyres that had yellow marker on it, checked tyre pressures, all faulty after 24 hours"
"Excellent service"
"Appreciated the call to remind me of the booking and the experience was good."
"The repair was done quickly, but the car not returned as per previous arrangements. I gave feedback to the dealer, and a response which summarises as apologies, but we will do better next time is inadequate."
"Elms have improved their customer service over recent years"
"Really pleasent and accommadating."
"last time my car was in for service I had to wait 1hr and 10 min after the time they gave you to collect the vehicle"
"Very nice ,efficient"
"Car poorly cleaned, but returned after a couple of days and it was valeted whilst I waited, very happy My son enjoyed looking at all the cars in the showroom, staff were very welcoming and helpful."
"The problem still seems to be there."
"Normally I am completely satisfied with the service I receive from Elms but not so on this occasion, I'm afraid."
"complimentary wash and hoover. help yourself drinks and a comfortable waiting area."
"everything was done very well"
"dealership treat you like a number, not a customer"
"The dealership kept me waiting 1 hour longer than was agreed."
"There pretty damn good ."
"Incorrect customer details,3 trips to sort brakes"
"Elms are very consistent and thorough. Even minor issues are always followed up on."
"Good but not exceptional"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very helpful, arranged for a car to be delivered so I could have a test drive"
"Large scratch on roof, delivery 4 weeks later than expected"
"dissapointed that car was parked among second hand cars on forecourt. it was dirty, no flowers"
"Dealer support was excellent during the purchase of my car, they were let down though by delays in delivery of the car from the factory to the dealership."
"No warranty documents, service book, service agreement, none have yet been received"
"very professional and the show room was kept very clean and presentable"
"Elms Stansted could not have done enough for me, all the way through they were attentive and helpful"
"Stuart Taylor and the team at Elm's BMW continue to deliver an exceptional service. Having purchased my second BMW from Stuart,the whole sales process was informative, non pushy and excellent advise was given. Very happy to recommend Stuart."
"Simon Hewson who dealt with my new BMW order was excellent. Very helpful and extremely professional and would highly recommend him."
"It is hard to see how the salesman, Philip Daw could have done any better."
"3rd purchase from the dealer, each time it gets better and better"